Shipping Policy
Shipping Policy
At KdaWKda.com, we are committed to delivering your orders safely and as quickly as possible.
Please review our shipping policy below to understand how we handle deliveries.
1. Shipping Locations
We currently ship within Egypt only.
Orders outside Egypt are not available at this time.
2. Processing Time
Once your order is placed and payment is confirmed, we will process it within:
1 to 2 working days for most products
Some items may require additional time if they are out of stock or require special handling
You will receive a confirmation email once your order has been shipped.
3. Delivery Time
Delivery times depend on your location:
Cairo and Giza, 1 to 3 working days
Alexandria, 2 to 4 working days
Other governorates, 3 to 7 working days
Delivery times are estimates and may vary depending on courier conditions or public holidays.
4. Shipping Fees
Shipping fees are calculated at checkout based on:
Your delivery location
Package weight
Current courier rates
From time to time, we may offer free shipping promotions. Any such offers will be clearly displayed on the website or during checkout.
5. Couriers
We work with trusted local courier companies to ensure reliable delivery.
Once your order is shipped, you may receive a tracking number depending on the courier service used.
6. Order Tracking
You can track your order using the tracking link sent to your email after shipment.
If you do not receive tracking details, please contact us and we will assist you.
7. Delivery Issues
If the courier is unable to reach you:
They may attempt delivery more than once
The package may be returned to us
You may be contacted to arrange a new delivery
If a package is returned due to unavailability or incorrect address details, additional shipping fees may apply for reshipment.
8. Lost or Damaged Packages
While we take precautions to protect your order, if your package is lost, damaged, or delivered incorrectly, please contact us within 48 hours of delivery so we can investigate and assist you.
9. Contact Us
For any questions regarding shipping or your order, please contact:
Email: support@kdawkda.com